Refunds, Credit and Re-dos

Short answer

  • Payment is in full, upfront, in one go.

  • If you stop an order before work starts, what you paid becomes credit; after work has started, the steps not yet done become credit. Credit never expires.

  • If an authority changes its rules so your documents can no longer be accepted, or will not accept us as your representative after every remedial step, you get a full refund.

  • If an authority rejects a certified translation we prepared within 30 days of delivery, we re-do it free.

When you stop or pause an order

  • Before work starts, the amount paid becomes credit.

  • After work has started, the steps not yet done become credit, usable on other documents of your choice or equivalent services.

  • Credit never expires. If our fees have been adjusted by the time you use it, the fees in force then apply.

Full refund

  • Rule change: an authority changes its rules or regulations, so documents it once accepted can no longer be accepted, or no longer be submitted by an authorised representative.

  • Representative refused: an authority will not accept us as your authorised representative after you have completed every remedial step (for example, a signed authorisation letter).

No refund

  • An authority rejects a document outright, for example a forged or expired document.

Re-dos and amendments

  • If an authority rejects a certified translation we prepared within 30 days of delivery, we re-do it free.

  • You review the draft translation before it is certified, and minor amendments are free.

  • Amendments requested by the Ministry of Higher Education, the Ministry of Education or Wisma Putra are made and resubmitted as part of the service.

  • Our embassy service covers every change the embassy asks for until it legalises your documents.

  • If you change a document before the next step, we charge only for the amended part.

  • A step outside your order that the authority asks for is quoted separately.

If the amount paid was not right

  • You paid more than needed: we refund the difference, or keep it as credit. You choose.

  • Our quotation was too low: we carry out the services all the same, and let you know so your next order is not a surprise.

  • You are found eligible for a discount option after paying: we refund the discounted amount.

How refunds are paid

Within 14 business days. Card and PayPal processing fees are refunded in full.

What we guarantee · How we quote · Discount options · Client NDA

Questions? WhatsApp +60 17-227 9378 or email zhihanc@mylegaltrans.com. MYLegalTrans Certified Worldwide PLT (SSM: LLP0047029-LGN). Last updated 2 November 2026.